VP, IT Manager, Infrastructure and End User Support

We are seeking an experienced IT Manager to oversee our New York office’s infrastructure and end user support as part of the Technology Group (TG). The ideal candidate will be responsible for managing the network, servers, backup systems, and end user support. The IT Manager will work closely with other members across our TG teams to ensure that all systems are running smoothly and efficiently. They will also be responsible for managing the helpdesk and ensuring that all end user support requests are handled in a timely and professional manner.

Key Responsibilities:

• End User Support

  • Manage the help desk and ensure that all end user support requests are handled in a timely and professional manner.

  • Develop and implement IT policies and procedures.

  • Train end users on new hardware and software.

  • Ensure that all hardware and software is up to date and secure.

  • Support Microsoft 365 suite (Exchange, SharePoint, Teams, etc.).

• Infrastructure Support

  • Manage the company's infrastructure, including network, servers, and backup systems.

  • Ensure that all systems are running smoothly and efficiently.

• Business Continuity and Disaster Recovery

  • Ensure business continuity and disaster recovery plans are updated and in place.

• Management and Leadership

  • Grow, lead, and manage an IT team.

  • Manage the IT budget and ensure that all expenditures are within budget.

  • Manage vendor relationships and negotiate contracts.

  • Identity and address system risks, areas of improvements and conduct due diligence and impact analysis before implementing configuration changes.

  • Ensure compliance with security and data protection policies and procedures.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• 7+ years of experience in IT management

• Deep expertise and hands-on experience in Microsoft 365 services

• Strong knowledge of network, server, and backup systems

• Experience managing a help desk and providing end user support.

• Strong communication, collaboration, and interpersonal skills

• Proven organization skills to manage multiple projects simultaneously.

• Experience managing vendor relationships and negotiating contracts.

• Strong problem-solving skills

• Ability to work independently and as part of a team.

• Ability to collaborate and ensure alignment with other teams in a global corporate environment and with Singapore HQ

Added advantage if you have experience in:

• Professional qualifications such as MCSE/Azure/Microsoft 365, ITIL and CITPM/PMP.

• Service Desk operations.

• Systems Administration.

• Data analytics and visualizations.

• Working in the Financial Services industry.

If you are a highly motivated individual with a passion for IT and a desire to lead a team, we encourage you to apply for this exciting opportunity.

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.
 

Flexibility at GIC
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.
 
GIC is an equal opportunity employer
GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
 
Learn more about our Technology Group here: GIC Technology Group (TG)
 

Compensation

Our compensation philosophy reflects several principles. We strive to provide a competitive compensation package to attract and retain talent globally. We pay for performance, and reward sustainable results.

Total pay for this position comprises base pay and bonus. The anticipated base salary range for this role is between $140,000 and $180,000.

Bonuses, which may form a meaningful proportion of the total pay package, are determined based on company and individual performance.