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AVP, Senior Specialist, Asia Technology

Location: 

Shanghai, CN

Job Function:  Data & Technology
Job Type:  Permanent
Req ID:  6822

 

Technology Group

 

The Technology Group (TG) is a key enabler to keep our business moving forward and is constantly exploiting state-of-the-art information technologies to enhance GIC’s ability to be the leading global long-term investment firm. We aim to provide users with empowering and transformational capabilities, and to create an inclusive, innovative and integrated work environment.

As part of our support for key investment teams based in China, we are looking for a suitable candidate to join us as an AVP, Senior Specialist, Asia Technology in our Shanghai office. This is great opportunity to join a well-established global financial company and the position will report to the Head of Regional Technology, who is based in Singapore.


Responsibilities:

 

  • Responsible for helpdesk services, PC infrastructure, desktop base applications and critical infrastructure services for technology operations in the local region.
  • Works with application and infrastructure teams to carry out necessary releases – supporting the rollout and basic training for the local region.
  • Responsible for operational processes and verification including operating system patches, technology life cycle management, continuous monitoring and performance tuning for local region infrastructure.
  • Provides ongoing support for any relevant system and services.
  • Supports incident management and recovery of infrastructure services.
  • Conducts root-cause analysis as part of problem management for issues.
  • Participates in global projects to plan and implement related technologies and services in local region.
  • Manages the collection and analysis of issue trends and problems.
  • Adheres to corporate standards in technology services and operations.
  • Communicates regularly with Helpdesk and Core Infrastructure teams based in Singapore.


Requirements:

 

  • Degree/Diploma in Computer Science, Information Technology, or Engineering preferred.
  • Writing and communication skills in English are mandatory for this role.
  • Ability to understand challenges and issues faced by users and explain them clearly to the Engineering teams.
  • Experience dealing with various aspects of core infrastructure such as data network, firewall, database, centralized storage and backup, Internet Proxy, Load-Balancers, VMware server virtualization, VDI etc.
  • Understanding of IT risks and controls, change management and incident management.

 

 

Our PRIME Values

Our PRIME Values

GIC is a values driven organization. GIC’s PRIME Values act as our compass, enabling us to fulfil our fundamental purpose and objectives. It is the foundational bedrock which governs our behaviors, our decision making, and our focus. It informs both our long-term strategy as a firm, and the way we relate to our Client, business partners and employees. PRIME stands for Prudence, Respect, Integrity, Merit and Excellence.