AVP, Business Analyst (Enterprise Service Management), Technology Group

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group

The Technology Group (TG) is a key enabler to keep our business moving forward and is constantly exploiting state-of-the-art information technologies to enhance GIC’s ability to be the leading global long-term investment firm. We aim to provide users with empowering and transformational capabilities, and to create an inclusive, innovative and integrated work environment.
 

What impact can you make in this role?
We are looking for potential talents to join our Technology Group as an Assoc/AVP, Business Analyst with a focus on Enterprise Service Management (ESM) products and the ServiceNow platform in Digital Enterprise Solutions.

What will you do as a Business Analyst?

• Serve as a key product owner, understanding the design principles, roadmap, and feature set of SaaS and custom-built applications to enhance capabilities within Digital Enterprise Solutions.
• Engage with business and technical stakeholders to understand business processes, gather requirements, and design solutions that ensure seamless implementation of features and integrations across custom-built, hybrid, and SaaS platforms.
• Leverage a deep understanding of SaaS platform capabilities to guide the phased adoption of new features, focusing on user enablement, process optimization, and long-term sustainability.
• Contribute to platform-level decisions on architecture, security, and integration, collaborating with cross-functional teams to align with technology best practices and business requirements.
• Assist in managing the full product lifecycle by prioritizing features and tasks for products and platforms, tracking progress, reviewing product direction regularly, and measuring product performance using appropriate tools and techniques.
• Stay abreast of industry trends and platform enhancements, evaluating potential impacts or opportunities and incorporating them into continuous improvement plans for the platform.
• Create and maintain comprehensive documentation, including but not limited to product specifications, wireframes, and user stories.
• Act as a product evangelist to promote awareness and understanding across users and teams.

What makes you a successful candidate?

• Bachelor’s degree in Computer Science, Information Technology, Business, or equivalent experience.
• At least 3 to 5 years of relevant experience in business analysis, product development, software development, or IT project delivery.
• Proven ability to assess and support platform implementation, balancing technical constraints with business requirements.
• Familiarity with IT governance, security requirements, and best practices for managing enterprise platforms.
• Working knowledge of application management, including incident management, capacity planning, cost and licensing management, and vendor coordination.
• Strong verbal and written communication skills, with the ability to engage and align stakeholders with product objectives while maintaining clear and well‑structured documentation.
• Solid analytical and problem-solving skills, with keen attention to detail and a data-driven approach to decision-making to translate technical challenges into actionable steps aligned with business needs

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact. 

Flexibility at GIC 
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection.  At the same time, we believe that flexibility allows us to do our best work and be our best selves.  Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

We are an equal opportunity employer
GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Learn more about our Technology Group here: 
https://gic.careers/group/technology-group/