AVP, Observability Engineer, Technology Group (1-year Contract)

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies. 

Infrastructure Team
This role will be based in our Tampines Office. You will help to build and sustain strong technology foundations forming the bedrock of GIC’s digital solutions.

Job Summary: 
The Observability Engineer will be responsible for managing and optimizing our Datadog environment to ensure comprehensive monitoring and observability across our infrastructure and applications. This role involves configuring Datadog integrations and collaborating with various teams to ensure optimal performance and reliability.

What will you do as an AVP, Observability Engineer?    

• Provide support for escalated issues in the following areas.
• Infrastructure Monitoring: Assist users with setup and configuration of monitoring tools, interpret alerts, and ensure proper installation of agents across platforms (AWS, Azure, on-premises).
• Logs Monitoring: Support users in accessing log management features, answer queries on ingestion and retention policies, and guide them in navigating the logging interface.
• Application Performance Monitoring (APM): Help users with APM features, including setup, performance thresholds, and accessing metrics without deep data analysis.
• Real User Monitoring (RUM): Assist users in implementing RUM features, addressing questions on user experience metrics and monitoring specific journeys.
• Synthetic Monitoring: Guide users in creating and managing synthetic tests, configuring scenarios, scheduling, and troubleshooting common issues.
• Apply SRE principles to continuously improve the supportability and maintainability of the observability platform, focusing on reducing operational overhead and enhancing system reliability.
• Dashboarding: Provide guidance to users in creating dashboards and using various widgets to optimize the display of critical information.
• Documentation: Maintain comprehensive documentation of Datadog configurations, best practices, and procedures.
• Collaboration: Work closely with application and infrastructure teams to ensure monitoring requirements are met and support troubleshooting efforts.
• Training and Support: Provide training and support to team members on Datadog usage and best practices.

What qualifications or skills should you possess in this role? 

• Experience: At least 5 years of experience as an Observability Engineer or similar role in IT operations. 2-3 years of experience using observability tools such as Datadog, Dynatrace, AppDynamics, Splunk, or New Relic. Preference will be given to candidates with Datadog experience.
• Technical Skills: Strong knowledge of Observability platform (like Datadog), including infrastructure monitoring, log monitoring, application performance monitoring (APM), synthetic monitoring, and real user monitoring (RUM). Familiarity with cloud platforms (AWS, Azure) and containerization technologies (Kubernetes).
• Scripting: Proficiency in scripting languages (e.g., Python) for automation and integration tasks.
• Problem-Solving: Excellent analytical and problem-solving skills with the ability to troubleshoot complex issues.
• Communication: Strong verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams.
• CI/CD: Familiarity with continuous integration and continuous deployment (CI/CD) pipelines and tools (e.g., GitLab, GitHub).
• Certifications: Relevant certifications (e.g., Datadog Certified, AWS Certified) are a plus.

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact. 
 
GIC is a Great Place to Work
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection.  At the same time, we believe that flexibility allows us to do our best work and be our best selves.  Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise. This role will be in our Tampines Office. 
 
GIC is an equal opportunity employer 
As an employer, we passionately believe every individual brings with them unique diversity of thought and perspectives to meaningfully enrich perspectives of GIC teams to drive competitive performance. An inclusive environment yields exceptional contribution.
 
Learn more about our Technology Group here: 
https://gic.careers/group/technology-group/