AVP, Business Analyst (Enterprise Service Management), Technology Group

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies. 

Business Partner & Solutions
You will help to explore new, and existing technology to support our strategic, and operational business needs across our Public Markets, Private Markets, Total Portfolio Risk, Corporate Services, and Enterprise Solutions.

What impact can you make in this role?
You will be empowered to be at the top of your game by providing strategic partnership, and innovative technology solutions that supports GIC’s vision of being a tech-driven, global, long-term investment firm.

What will you do as a Business Analyst (Digital Enterprise Solutions – ESM program)

As a skilled Business Analyst who supports the Enterprise Service Management (ESM) platform, you will be able to:

Business Analysis:

• Document product features, user stories, and acceptance criteria, ensuring they align with business needs
• Analyze business requirements, interdependencies, risks, and benefits to recommend appropriate prioritization of the product backlog, ensuring that the most valuable features are developed first, balancing short-term needs with long-term goals
• Create and maintain a product roadmap that outlines the development, release schedule, and future enhancements of the product
• Verify product solutions based on business requirements to ensure it is fit-for-purpose

Project Management:

• Coordinate with delivery teams for timely product development
• Leverage JIRA boards, epics, stories and backlogs for status updates, daily stand-ups and sprint reviews

Stakeholder Management:

• Engage with internal SMEs and business stakeholders to gather feedback, understand their needs, validate ideas, focusing on user experience/satisfaction
• Communicate complex technical concepts to business stakeholders in clear, non-technical language
• Engage Delivery Leads, Engineers, and vendor teams to implement product features aligned with business requirements
• Work closely with cross-functional teams to ensure alignment and collaboration, including delivery, design, infrastructure, security, support, and vendor teams

Performance Monitoring & Optimization: 

• Monitors and analyzes product for continuous improvements and enhancements
• Assist in the developing and tracking OKRs (Objectives and Key Results) for products
• Analyze product performance data to identify trends, insights, and areas for improvement
• Continuously gather feedback and iterate on the product to enhance its value and address business needs
• Collaborate with support teams to address product-related issues and ensure business satisfaction
• Establish a feedback loop with business to gather insights and inform future product development
• Work with vendors to manage day to day operations to meet SLA and business expectations

Process Improvement:

• Analyze and review current business processes, identifying inefficiencies and areas for improvement
• Design and implement optimized workflows and processes within the ESM platform

Technical Proficiencies: 

• Proficiency in data analytics tools to interpret data and guide product strategy
• Familiarity with software development methodologies and processes (e.g., Agile, Scrum) and ability to communicate technical requirements with engineering teams

What makes you a successful candidate?

• Bachelor’s Degree in Information Technology, Computer Science, or equivalent
• 5 to 8 years of experience as a Product Manager, preferably with a focus on ESM platform delivery e.g., platforms such as ServiceNow, Atlassian, or BMC with capabilities such as ITSM, HR, Workplace Management, Governance, Risk & Compliance, IT Security Operations etc
• Ability to quickly prototype and translate ideas into effective business solutions
• Experience working with cross-functional teams in implementing and supporting ESM platform solutions
• Familiarity with cloud-based ESM products and emerging tech trends
• Strong understanding of corporate services processes, operations, and best practices
• Experience with project delivery methodologies and tools (e.g., Agile, Scrum, Jira)
• Excellent analytical and problem-solving skills
• Ability to work autonomously and prioritize tasks in a deadline-driven environment
• Excellent communication and interpersonal skills serving as the vital link between business users and IT
• Familiarity with corporate services business domains such as HR, Finance, IT, Governance, Risk, Compliance, Legal, Audit, Corporate Communications, IT Security Operations, Workplace Management and Business Continuity Management etc
• ESM product certification (ServiceNow, Atlassian, or BMC) is advantageous
• Financial industry experience is a plus

If you are a dynamic and experienced Product Manager with a passion to transform employee experience with an enterprise platform that allows the organization to stay informed, connected, and be productive and efficient anytime, anywhere, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our Enterprise Service Management program.

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact. 

Flexibility at GIC 
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection.  At the same time, we believe that flexibility allows us to do our best work and be our best selves.  Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

We are an equal opportunity employer
GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Learn more about our Technology Group here: 
https://gic.careers/group/technology-group/