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AVP/VP, IT Service Management Lead


Singapore, SG

Job Function:  Data & Technology
Job Type:  Permanent
Req ID:  3901


The Technology Group (TG) is a key enabler to keep our business moving forward and is constantly exploiting state-of-the-art information technologies to enhance GIC’s ability to be the leading global long-term investment firm. We aim to provide users with empowering and transformational capabilities, and to create an inclusive, innovative and integrated work environment.  


We are looking for an AVP/VP, IT Service Management Engineer to join us in managing the IT Service Management infrastructure within Technology Group.



  • Provide support in implementation of IT service management (ITSM) activities within GIC Technology Group which includes the following areas:


- Infrastructure Catalogue; analysis of existing requests and develop a new set of infrastructure service catalogue items.

- ITSM process setup and configuration (incident to service level to service catalogue to knowledge and event).

- Identify opportunities to introduce new ITSM workflows or processes.

- CMDB Design: define and discovery; assist in CMDB process setup and configuration in current GIC environment.


  • The implementation of ITSM provides an agile platform to deliver capabilities in fulfilling demands from business users.
  • Enable faster turnaround time for provisioning and scalability of infrastructure systems with stable performance are achieved
  • Manage projects which include planning, scheduling, coordinating and providing solution for the projects
  • Participate in application and infra projects and provide technical inputs
  • Plan and participate in disaster recovery tests and exercises
  • Monitor systems availability, performance and resource capacity
  • Maintain and develop technical documentation and standard operational procedures
  • Ensure compliance with IT security standards, policies and procedures
  • Automate daily operational tasks to improve efficiency using tools or scripts
  • Work closely with various IT operations teams to support and troubleshoot problems and issues




  • With relevant qualifications such as Bachelor’s Degree in Engineering or Computing
  • Minimum 6 to 12 years of IT lifecycle support and ITSM experiences
  • Proficiency in BMC Suite of ITSM / ITOM products (Remedy, Atrium Orchestrator, MyIT, Service Broker)
  • Ability to work autonomously and set priorities to meet deadline-driven environment
  • Strong advocate for automation and demonstrate strong passion, interest and knowledge in automating the processes within the team and division
  • A team lead who motivates and who is keen to influence others with means of new technologies
  • Require commitments on after office hours and weekend support


An added advantage if you have experience in:


  • BMC suite of ITSM / ITOM products such as Discovery / ADDM and TrueSight
  • VMWare Solution Stack (ESX, vRealise, vSAN, NSX)
  • Hyper-converged infra
  • Public Cloud Management
  • Certification on ITIL processes
  • Service Automation

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