SVP, Investment Process Solutions

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 offices around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Investment Services Private Markets 

The Investment Services Private Markets (ISPVM) Department provides strategic investment services and financial management for the Private Markets within the GIC group. Leveraging data and emerging technologies, the department oversees the development and implementation of business infrastructural plans and operating models to scale GIC’s alternative asset investments globally. This covers deal structuring, due diligence and closing, financial operations across GIC’s assets, as well as tax structuring, corporate holding structures, valuations, and financial reporting. 

Investment Process Solutions

We are seeking a candidate to lead our Business Process Outsourcing (BPO) engagements. This role will be pivotal in optimising GIC’s investment services, enhancing efficiency, and ensuring seamless collaboration between our organization and the vendors. The ideal candidate will possess a strong background in investment operations, finance, data, and/or accounting within banking or financial institutions, along with a proven track record of managing complex outsourcing relationships.

What will you do as a Team Lead?

• BPO Engagement Management: Oversee the relationship with the outsourced vendors, ensuring alignment with business objectives, service level agreements (SLAs), and performance metrics.
• Operating Model reviews: Review operating models when identifying processes that are being outsourced. Ensure businesses optimizes processes in partnership with vendor(s) to ensure efficiency and effectiveness.
• Stakeholder Collaboration: Work closely with internal stakeholders across GIC, including front office and investment services to ensure that outsourced processes meet both business needs and risk requirements.
• Performance Monitoring: Establish and track key performance indicators (KPIs) to evaluate vendor performance, providing regular reports and insights to senior management.
• Risk Management: Identify potential risks associated with the outsourcing engagement and develop mitigation strategies to ensure compliance and operational continuity.
• Change Management: Lead change management initiatives related to the outsourcing engagement, ensuring smooth transitions and effective communication with all stakeholders.
• Training and Development: Provide guidance and training to internal teams on processes and systems related to the BPO engagement, fostering a culture of continuous improvement.
• Vendor Relationship Management: Build and maintain strong relationships with the vendor(s), facilitating open communication and collaboration to address challenges and drive mutual success.

What qualifications or skills should you possess in this role?

• Bachelor’s degree in Finance, Accounting, Business Administration, Information Technology, or a related field
• Minimum of 15 years of experience in finance, data, and investment services outsourced operations within banking or financial institutions.
• Proven experience managing BPO engagements and vendor relationships, with a track record of delivering operational excellence.
• Strong understanding of investment processes, regulatory requirements, and best practices in outsourcing.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Strong project management skills, with experience in leading cross-functional teams and initiatives.
• Proficiency in relevant technology platforms and tools used in investment operations and outsourcing.

Work at the Point of Impact

We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

Flexibility at GIC

At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

GIC is an equal opportunity employer

GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Learn more about our Investment Services Private Markets Department here: https://gic.careers/group/investment-services-private-markets/