VP, Delivery Manager (Enterprise Service Management), Technology Group

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies. 

Business Partner & Solutions
You will help to explore new, and existing technology to support our strategic, and operational business needs across our Public Markets, Private Markets, Total Portfolio Risk, Corporate Services, and Enterprise Solutions.

What impact can you make in this role?
You will be empowered to be at the top of your game by providing strategic partnership, and innovative technology solutions that supports GIC’s vision of being a tech-driven, global, long-term investment firm.

What will you do as a Delivery Manager (Digital Enterprise Solutions – ESM program)?

As a highly skilled Delivery Lead, you will lead the delivery of the Enterprise Service Management (ESM) platform to:

Project Management:

• Manage and deliver the ESM project tracks from inception to completion, ensuring high quality and timely delivery of scope and within budget
• Coordinate with cross-functional teams, product managers and business stakeholders to define project scope, goals, and deliverables
• Coordinate with development teams to ensure timely and efficient product development, leveraging agile methodologies
• Track progress against milestones and deadlines, ensuring that the product is delivered on time and within scope
• Identify and mitigate project delivery risks that could impact the product's success
• Provide regular project status tracking and reporting, communications to internal tech and business stakeholders. Leverage JIRA boards for proactive project status monitoring and automated reporting. Manage daily stand-ups and sprint review meetings as well
• Responsible for managing vendor teams supporting the implementation of ESM project tracks

Stakeholder Management:

• Work closely with product managers, business users, vendor teams and change management team to ensure smooth rollout and adoption of the ESM platform and its services
• Lead and manage vendor and delivery resources, to ensure they meet project requirements, align with business needs and the product is released on time and with good quality
• Communicate product plans, progress, and updates to stakeholders, including product managers, business users, vendor teams and change management team

Technical Proficiencies:

• Work closely with the enterprise architecture and technical infrastructure teams
• Collaborate with the engineering lead to manage and govern the ESM platform architecture, ensuring scalability, reliability, and security. This includes overseeing system integrations, data flow design, and API management
• Document overall ESM platform design and analyze the impact of new requirements

Operations Management:

• Maintain and develop process documentation and standard operating procedures (SOPs) for the ESM platform
• Oversee production operations and maintenance for the ESM platform as part of Day-2 support, ensuring support teams adhere to SOPs and IT service management processes (e.g., Incident, Problem, and Change Management practices)
• Liaise with ESM’s vendor product support for issues, bug fixes and upgrades
• Plan and participate in disaster recovery tests and exercises to ensure business continuity for the ESM platform
• Engage continuously with technical teams, providing iterative feedback to drive continuous improvement

What makes you a successful candidate?

• Bachelor’s Degree in Engineering, Computing, or a related field
• Minimum of 8 to 12 years of experience in IT delivery lifecycle and support, with strong track record of successful project delivery
• Certification with one or more project management methodologies (e.g., Agile Scrum Master, SAFe, PMI PMBOK and PRINCE2)
• Extensive delivery experience with leading ESM platform products such as ServiceNow, Atlassian, or BMC, with implementation of capabilities such as ITSM, HR, Workplace Management, Governance, Risk & Compliance, IT Security Operations etc
• Familiarity with corporate services business domains such as HR, Finance, IT, Governance, Risk, Compliance, Legal, Audit, Corporate Communications, IT Security Operations, Workplace Management and Business Continuity Management
• Experience with cloud-based SaaS technologies and solutions (AWS, Azure)
• Financial skill and knowledge in terms of understanding budgets and reporting
• Ability to work autonomously and prioritize tasks in a deadline-driven environment
• Good communication skills with the ability to develop and communicate status and progress updates
• Skilled at managing business and IT stakeholder groups with tact, assertiveness, and diplomacy
• Strong analytical and problem-solving skills
• Excellent interpersonal skills with pleasant disposition
• Knowledge of change management is preferred
• ITIL certification and ESM product certification (ServiceNow, Atlassian, or BMC) is advantageous
• Financial industry experience is a plus

If you are a dynamic and experienced ESM delivery lead with a passion to transform employee experience with an enterprise platform that allows the organization to stay informed, connected, and be productive and efficient anytime, anywhere, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our Enterprise Service Management program.

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact. 

Flexibility at GIC 
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection.  At the same time, we believe that flexibility allows us to do our best work and be our best selves.  Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

We are an equal opportunity employer
GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Learn more about our Technology Group here: 
https://gic.careers/group/technology-group/